There are different policies for returns and exchanges based on the type of jewelry you purchased:
Custom Made-to-Order Jewelry
"Custom Made-to-Order Jewelry" refers to any made-to-order piece you modified in some way. Custom orders include any jewelry that is completely designed specifically for you, and jewelry that is re-designed from one of my original designs that can include custom stone choices, design substitutions, or personalized elements or engraving. Customized pieces are not exchangeable, returnable, or refundable.
Non-customized Made-to-Order Jewelry
“Non-customized Made-to-Order Jewelry” refers to the made-to-order pieces in my collections – the ones that weren't personalized, altered, or in any other way different from the options on the piece's product page. I do accept returns and exchanges for these pieces. These items must be returned in their unworn, original condition and in their original packaging within 7 days of receipt. I will issue you a full refund (minus shipping) once I receive it. After 14 days, all sales are final.
“Ready-to-ship” refers to jewelry that is one-of-a-kind, or that is the last piece(s) of a limited-edition design. I do accept returns and exchanges for these pieces. These items must be returned in their unworn, original condition and in their original packaging within 7 days of receipt. I will issue you a full refund (minus shipping) once I receive it. After 14 days, all sales are final.
Exchanges only apply to non-customized made-to-order jewelry, and ready-to-ship jewelry.
If you wish to exchange a piece of jewelry, the full amount of your original purchase (minus the shipping cost) will apply to a new purchase of equal or greater value. The new piece must be available to purchase at the time of the exchange (within 14 days of original purchase) and the customer is responsible for any shipping costs. This credit does not apply to future purchases, and is limited to one exchange per piece. This exchange policy does not apply to any custom made-to-order jewelry.
***Please contact me before you send your jewelry back for a return or an exchange so I know that you are returning it, and please let me know why. Customers are responsible for return shipping costs, and I am not responsible for items that get lost in the mail.