Payment and Shipping
We accept all major credit cards through our secure payment gateway or through your PayPal account.
Currently, I only ship to Canada. Unfortunately, I no longer ship to the UK due to the new VAT regulations.
Each piece has a production listed in the “Details” section of the product description. Generally ready-to-ship, or one-of-a-kind items, will ship within 1-2 business days of ordering. Made-to-order designs can take anywhere from 3 days to 2 weeks depending upon the item.
All domestic packages are shipped throughout the United States by USPS Priority Mail (approximately 2-4 business days) and Priority Mail Express (1-2 day delivery.)
Currently, I am only shipping international packages to Canada. These can be shipped by either USPS First Class International Mail (approximately 2-4 weeks) or Priority Mail International (approximately 1-2 weeks), with upgrades available.
For more info on shipping please see the full shipping policy.
Please be aware that the buyer is responsible for any customs duties, taxes, VAT, brokerage fees, or tariffs levied after the initial postage. These fees could be applied to your package at the discretion of your local customs officers/post office.
Canadian customers can check here to estimate what the duty will be: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
Additionally, I will not mark any packages as a "gift" in order to avoid customs fees. This is not legal. It will be marked as "merchandise" and listed as a "fashion accessory" on the customs form.
If you provided the correct shipping address upon checkout but your package does not arrive, I will do whatever I can to help you find it and have it delivered to you. When it comes to international orders, I am limited in what I can do to track an international package, so in most instances, you will need to bring your tracking number/customs number in to your local post office to have them track the box from your end.
In addition, Kryzia Kreations does not provide refunds or replacements for items that do not arrive or get lost in the mail that are not fully insured. If you need to order a replacement piece of jewelry for an item that got lost, please note that many one-of-a-kind items may not be able to be remade.
As I currently work out of my home studio, all jewelry orders are being mailed to all customers at this time.
Returns, Cancellations and Exchanges
Any changes to an existing order, or cancellation, must be received within 24 hours after placing the order. After this time has passed, I have either shipped your ready to ship item, or started production on your made to order piece. Cancellations placed after this 24 hour period are subject to a 25% restocking fee.
Repairs and Resizing
I guarantee my jewelry to be of the highest quality and check over each piece before it is packaged for shipment. If for some reason you receive your jewelry, and upon wearing it out for the first time, it breaks not by any fault of your own, please contact me ASAP, tell me what happened, and ship it back to me. It will be fixed at no charge.
If after 6 months or more, your jewelry becomes damaged after normal wear and tear, please contact me for a quote for repair work that would cover parts, labor, and return shipping back to you. Any repairs or re-sizings done by a jeweler other than Kryzia Kreations voids this guarantee.
Please note that I do not repair or resize jewelry that I did not make.
I always suggest you have a professional jeweler size your finger before you order a ring. This is the most accurate way to find out the correct ring size you will need, and most jewelers normally do not charge a fee for this service. If you need your ring re-sized after purchase, my ring sizing fee is $30 for most silver rings, and $65 for most gold rings, plus return shipping.
For some rings, it may be impossible to resize due to various factors such as stones, the stone settings, and sometimes the design of the ring itself. In this case, a new ring will have to be re-fabricated, and I do charge a fee for this. If re-sizing of a ring is required, please contact me and we can discuss the rates.
General Jewelry Questions
Kryzia Kreations jewelry is made from eco-friendly recycled metals in sterling silver, fine silver and 14Kt gold.
No, I cannot melt down your metal to make your jewelry. The metals I work with are 100% recycled because I only work with refiners who have the capability to refine scrap metal. I do not have the capability in my studio to refine your metals.
Kryzia Kreations does accept custom orders on many of the designs shown on my website, as well as orders for unique jewelry designs just for you. Please see my custom design work page for more details.