Ordering and Shipping

ORDERING
All jewelry and metal designs created at Kryzia Kreations are individually handcrafted by jewelry designer, Christina Paluszek-McClure, in her Florida studio. Since you are ordering a unique, handcrafted item which will be created especially for you, please allow some slight variation from the image shown.

Each individual jewelry listing contains the current production time for that item, and it will be shipped within this window.  If the production time will exceed that which is stated in the listing, you will be contacted immediately.   Once your item is ready to ship, you will be sent the tracking number for the package as as soon as it is available.

Payment
All payment must be made in full and all major credit cards are accepted through PCI compliant e-commerce software our website. 

Florida residents will be charged a 7% sales tax.

We do not accept personal or business checks, money orders or wire transfers for payment.

Custom Orders
Custom orders are accepted on a case by case basis for creating bespoke jewelry. In addition, I will also try my best to accommodate any substitution of stones, metals, design components, and dimensions of some of the made-to-order designs shown on the website.  

Payment for custom orders do vary. For custom orders where I have all the materials (metal and stones) on hand, payment for the order must be made in full before I begin working on the order.  These orders are generally completed between 5-7 days after the order is placed.

For custom orders that require additional materials, I require half (50%) of the order payment upfront, and the balance after I complete your order. As soon as the balance is paid, I will ship your item immediately. The time in which these order are completed varies depending upon depending upon the design and what I need to purchase before I begin the order. I believe in providing the customer with detailed communication along the way so that there are no surprises, and I am happy to answer any questions.

All custom orders are not returnable, refundable, or exchangeable.  For more information, please feel free to contact me.


SHIPPING
Domestic Shipping
All orders in the USA are shipped by USPS Priority Mail which includes:

  • Approximately 2-3 business days for delivery, however this is not guaranteed and it depends upon destination

  • USPS tracking number sent in your shipment notification

  • $50 insurance by the USPS in case of damage or loss

  • If you require additional insurance, you can purchase it at the time of checkout. We are not responsible for lost or under-insured packages.

For expedited orders, you may choose USPS Priority Mail Express which includes:

  • 1-3 day delivery to most U.S. destinations 

  • USPS tracking number sent in your shipment notification

  • $100 insurance by the USPS in case of damage or loss

  • If you require additional insurance, please contact me when placing your order so I can invoice you the correct amount through PayPal. We are not responsible for lost packages or those that are under-insured.


International Shipping
We currently only ship to Canada by USPS First Class International Mail which includes: 

  • Approximately 2-3 weeks for delivery

  • USPS customs number, which can act as a tracking number, in your shipment notification

  • Insurance is not included. To add insurance, please contact me when placing your order so I can invoice you the correct amount through PayPal. We are not responsible for lost or under-insured packages.

For expedited orders, you may choose Priority Mail International or Priority Mail International Express.

Priority Mail International includes:

  • Approximately 7-10 days for delivery

  • USPS customs number, which can act as a tracking number, in your shipment notification

  • $200 insurance is included. To add additional insurance, please contact me when placing your order so I can invoice you the correct amount through PayPal. We are not responsible for lost or under-insured packages.

  • All customs duties, taxes, VAT, brokerage fees, or tariffs levied after the initial US postage are the responsibility of the buyer.

  • Customs forms will be marked as "merchandise" and listed as a "fashion accessory." I will not list anything as "gift."

Priority Mail International Express includes:

  • Approximately 3-7 days for delivery

  • USPS customs number, which can act as a tracking number, in your shipment notification

  • $200 insurance is included. To add additional insurance, please contact me when placing your order so I can invoice you the correct amount through PayPal. We are not responsible for lost or under-insured packages.

  • All customs duties, taxes, VAT, brokerage fees, or tariffs levied after the initial US postage are the responsibility of the buyer.

  • Customs forms will be marked as "merchandise" and listed as a "fashion accessory." I will not list anything as "gift."

 

Lost/Damaged Packages
All shipments come with a tracking number that allows you to track your box to its destination, however, please note that USPS tracking information is sometimes delayed or not up to date, and sometimes not available for international packages once they leave the U.S. If you provided a correct shipping address upon checkout but your box does arrive or gets lost in the mail, I will do what I can to help you track down package.  Items shipped without insurance that do not arrive at the correct address or get lost in the mail are the responsibility of the buyer.  I am not responsible for packages that have been delivered but appear to have been stolen. If the carrier indicates your order has been delivered, but you have not received it, please contact the courier to determine if they may be holding the package for pickup but incorrectly indicated it was delivered. Once proof of delivery is generated, I cannot be held responsible. If your item arrives damaged, I will offer to repair the item.  
 

Order Cancellation Policy
Any order cancellations must be received within 24 hours after your purchase.  After this time has passed, I have either shipped your ready to ship item, or started production on your made to order piece.